Flyte Return & Warranty Policy
RETURNS - CHANGE OF MIND
If you change your mind, you may return unused items within 30 days of purchase.To qualify, items must be in their original condition and packaging.Please note:Customers are responsible for return shipping costs.Original shipping fees are non-refundable.A 10% restocking fee will be deducted from your refund to cover handling and processing.Before sending anything back, please contact us at info@flyte.se so we can provide instructions and help make the process smooth. info@flyte.se before sending anything back.
REFUNDS
Once we receive and inspect your return, we’ll let you know if it’s approved.Approved refunds are sent back to your original payment method within 7 business days.If you don’t see it, check with your bank or card company. If still missing, email us at info@flyte.se.
EXCHANGES & DEFECTIVE PRODUCTS
If you believe your product has a manufacturing defect, please contact us first at info@flyte.se before sending anything back. We will guide you through troubleshooting and provide return instructions.
Please note that all returned products are subject to inspection and repair. Inspections and assessments can take up to 3 weeks from the time we receive your item. During this time, our technicians will determine whether the issue is a covered manufacturing defect or caused by normal wear, misuse, or accidental damage.
If a manufacturing defect is confirmed, we will repair or replace the item at no cost to you and reimburse standard ground return shipping. If the issue is found to be the result of misuse, accident, or normal wear and tear, the return will not be covered under warranty, and shipping or repair costs will remain your responsibility.
We replace items that are defective or damaged.Always email us at info@flyte.se before returning so we can troubleshoot and issue a return label. If the product is not defective or shows misuse/damage, shipping costs may be charged back to you.
WARRANTY PERIODS
EU Customers: 2 years from delivery.
US & Non-EU Customers: 6 months warranty.
After the warranty, replacement parts may be offered at cost.
EU Legal Guarantee – Burden of Proof
First 12 months: Any defect is assumed to have been there at delivery, unless we can show misuse or damage.
.Months 13–24: The burden of proof shifts to the customer. Customers may be asked to provide documentation showing the defect was inherent. Acceptable proof may include:
* A report from an independent repair shop or technician
* An assessment from a consumer protection authority or ombudsman
Clear photos or other evidence may also be requested to help rule out accidental damage or misuse, but on their own they may not be enough to establish proof..
REPLACEMENT UNITS
If we repair or replace your product, the warranty continues from the original delivery date.
The warranty does not restart or extend.
IMPORTANT NOTES
Only purchases made through our official online shop are eligible.If you bought from another retailer, please contact them directly.
Returns go to our Latvia warehouse (details provided after contacting us).
We are not responsible for items accidentally returned to us. If you need it back, you may need to cover the shipping.
FAQs
How long is my warranty?
EU: 2 years.
US & non-EU: 6 months.
Does a replacement restart the warranty?
No, it continues from your original purchase date.
Do I pay for shipping if my item is defective?
If we confirm the product is defective under warranty, we will reimburse reasonable ground shipping costs.If the issue is not covered (misuse, accident, normal wear), we do not reimburse shipping.
What if the item isn’t defective?
If inspection shows no defect or signs of misuse/damage, shipping may be charged back to you.
Can I return if I just changed my mind?
Yes, within 30 days. You pay return shipping and we don’t refund the original shipping cost.
What proof do I need in year 2 of the EU warranty?
In months 13–24, you may need to provide evidence that the defect was inherent (such as a repair report or consumer authority note.)
What happens if I return my product for a defect?
When you send back a product you believe is defective, it goes through our repair and inspection process.
Please note:Inspections and assessments can take up to 3 weeks from the date we receive your item.Our technicians will check if the problem is caused by a manufacturing defect or by normal wear, misuse, or accidental damage.
If a manufacturing defect is confirmed, we will repair or replace the item at no cost to you and reimburse standard ground return shipping.If the issue is not a covered defect, the product will be returned to you and shipping or repair costs will be your responsibility.
