Flyte Return & Warranty Policy

RETURNS – CHANGE OF MIND

If you change your mind, you may return unused items within 30 days of purchase.

To qualify for a return:the item must be unusedin original conditionand in its original packaging.

Please note: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

A 10% restocking fee may be deducted from the refund to cover handling, inspection, and processing. 

Customers are responsible for securely packaging returned products.

Flyte is not responsible for damage occurring during return transit due to insufficient packaging. 

Before returning any item, please contact us first at info@flyte. Please include:

1. Your order number.
2. A short description of the issue.
3. Clear photos or video showing the issue.
4. Details on when the issue started and how the product has been used.

After reviewing the information, we may request additional documentation if needed to assess the claim. This may include a written report from an independent repair technician, an assessment from a consumer protection authority or ombudsman, additional photos, videos, or testing details

REFUNDS.

Once we receive and inspect your return, we will notify you whether it has been approved.

Approved refunds are issued to your original payment method within 7 business days after approval.

If you do not see the refund reflected after that time, please first contact your bank or card provider. If you still need help, contact us at info@flyte.se.

EXCHANGES & DEFECTIVE PRODUCTS

If you believe your product has a manufacturing defect, please contact us at info@flyte.se before sending anything back.

We will first guide you through troubleshooting and, if necessary, provide return instructions.

Please note:Customers are responsible for return shipping costs when sending an item for inspection.

If a covered manufacturing defect is confirmed under the applicable warranty or legal guarantee, Flyte will reimburse reasonable standard ground return shipping costs.

If the issue is determined not to be covered, shipping and any related service costs remain the customer’s responsibility.

All returned products are subject to inspection and technical review.

Inspections and assessments may take up to 3 weeks from the date the returned product is received.

During inspection, our technicians will determine whether the issue results from:an inherent manufacturing defectnormal wear or aging of components, accidental damage, misuse, improper handling, environmental conditions, or performance changes occurring over time through ordinary use. 

Normal wear may include cosmetic wear, magnetic calibration drift, thermal aging of internal components, LED aging, performance drift, and gradual changes resulting from age or ordinary use.These conditions are not considered manufacturing defects unless confirmed otherwise during inspection.

WARRANTY CLAIM LIMITATIONS

Submitting a warranty claim or reporting a defect does not automatically entitle the customer to a refunda free replacement, reimbursement, or repair at no charge. 

All claims are reviewed individually and remain subject to troubleshooting, inspection, and approval under this policy.If a covered manufacturing defect is confirmed within the applicable warranty period, Flyte may, at its sole discretion:repair the productreplace the productreplace individual componentsoffer store credit, offer a discounted replacement unit, or provide another reasonable resolution. 

Flyte reserves the right to deny warranty coverage where inspection shows the issue is caused by wear, misuse, accidental damage, environmental factors, or other non-covered conditions.

WARRANTY PERIODS EU

CustomersCustomers located in the European Union are covered by the applicable 2-year legal guarantee from the date of delivery, in accordance with local consumer protection law.

This legal guarantee does not automatically entitle the customer to a refund, free replacement, or reimbursement in all cases. 

Coverage depends on whether the issue is determined to be an inherent manufacturing defect under applicable law following review and inspection.US & Non-EU Customers. 

For customers in the United States and outside the European Union:

Flyte provides a 6-month limited warranty from the date of delivery against confirmed manufacturing defects.

This limited warranty covers defects in materials or workmanship confirmed through Flyte’s inspection process.

The limited warranty does not cover normal wear and tear, cosmetic aging, component aging over time, performance drift, misuse, accidental damage, improper handling, environmental damage or issues resulting from ordinary use over time. 

After the limited warranty period expires, replacement parts, repair services, or discounted replacement options may be offered at Flyte’s discretion, subject to availability.

Warranty periods are measured from the delivery date of the product and are not based on:amount of usefrequency of useor date of first use

EU LEGAL GUARANTEE – BURDEN OF PROOF

First 12 months from delivery:

If something goes wrong with your product within the first 12 months after delivery, please reach out to us. We’ll help troubleshoot the issue, review what may have caused it, and determine the most appropriate next steps under our warranty policy.

Months 13–24 from delivery:

If a fault appears after the first 12 months from delivery, the burden of proof shifts to the customer.

This means the customer may be asked to provide supporting information showing that the issue is related to an inherent manufacturing defect rather than normal wear and tear, misuse, accidental damage, component aging, or external causes.

Depending on the issue, supporting documentation may include a report from an independent repair technician, an assessment from a consumer protection authority or ombudsman, photos or videos of the issue or other documentation reasonably requested during review. 

Photos and videos are often helpful during troubleshooting, but in some cases additional documentation may be required to fully assess the claim and determine whether warranty coverage applies.

REPLACEMENT UNITS

If Flyte repairs or replaces your product, the warranty continues from the original delivery date.The warranty does not restart, renew, or extend from the date of repair or replacement.

IMPORTANT NOTES

Warranty applies only to products purchased directly through Flyte’s official online store.

If you purchased through a retailer, distributor, or reseller, please contact them directly regarding warranty support.

Return instructions and shipping details are provided after contacting support.

Returns are generally processed through our Latvia warehouse.

Flyte is not responsible for items returned without prior authorization.

Flyte is not responsible for items accidentally returned to us.

If return shipment back to the customer is requested, shipping charges may apply.

FAQ

How long is my warranty?

EU: 2-year legal guarantee from delivery under applicable consumer law. US & Non-EU: 6-month limited warranty from delivery.

Does a replacement restart the warranty?

No. The warranty continues from the original delivery date.

Do I pay for shipping if my item is defective?

Customers initially cover shipping costs to Flyte for inspection.
If a covered manufacturing defect is confirmed under warranty or legal guarantee, Flyte reimburses reasonable standard ground return shipping.If the issue is not covered, shipping is not reimbursed.

What may be required during year 2 of the EU legal guarantee?

If a fault appears after the first 12 months from delivery, the burden of proof shifts to the customer. We may ask for supporting information to help determine whether the issue is related to an inherent manufacturing defect.This may include:technician reportconsumer authority assessment, photos or videos, or other supporting documentation requested during review.

What happens if my returned product is inspected and no defect is found?

If inspection shows no manufacturing defect or shows signs of wear, misuse, accidental damage, or other non-covered conditions, the claim may be declined.Return shipping or service-related costs may apply.

Does reporting a defect automatically qualify me for a refund or replacement?

No. All claims are subject to troubleshooting, inspection, and approval. Reporting a fault does not automatically result in a refund, replacement, reimbursement, or free repair.