FAQ

 

    DELIVERY
    • Where can FLYTE be shipped?
      We ship globally. Please make sure that you have selected the right region in our webstore (Europe/USA/Global). If it still shows that the order cannot be shipped to your country, please contact our support team via info@flyte.se.
    • Do your shipping costs include import duties or any other fees?

      Customers in the US and Canada receive orders primarily from a US-based warehouse. Customers outside the US, Canada and Europe receive orders primarily from an Asia-based warehouse.

      Our shipping costs do not cover any import duties, taxes, or any other additional fees, that follow local regulations. It is the recipient's responsibility to be aware of the policies in their country and to pay the additional fees associated with their purchase.

    • When is the expected delivery and how will I know when my FLYTE is arriving?

      FLYTE order processing time is 1-3 business days, and shipping time is estimated between 3-6 business days (depending on the destination country). You will receive a separate notification via email & text message once your product is dispatched and ready to be delivered by the local carrier.

      We are not liable for any items lost in transit/delay caused by the carrier company. If you experience any issues with the delivery please contact the carrier directly.

      Please note that during holidays or sale periods delivery may take longer.

    • I need my order within the day. Can FLYTE do one-day shipping? 
      NO, we cannot do one-day shipping at this time. All orders require at least one day for processing.  

    • How do I change my order?

      There is a very limited time window where we can make changes to your order. If there is an error that needs to be corrected or a product change you wish to make, contact us immediately after placing the order. Fill out the contact form with your order number (it 

      begins with US and contains four digits) and the changes you would like to make. We cannot guarantee that the change will be made and note that changes CANNOT be made after the order has been processed at the warehouse.  

      For returns and refunds, please read our Terms and Conditions.

    GENERAL

    • Do you do custom orders?
      We do take on custom projects from time to time. Please send an email to martin@flyte.se with your custom project request.
    • Purchasing as a company?
      Please contact us (sales@flyte.se) first if you want to purchase as a company.
      Make sure to note your VAT and company information in your email.

    TECHNICAL

    • How do I levitate my FLYTE product?
      Check out our Tips Page for links to video tutorials and further instructions.
    • International compatibility
      All FLYTE products come with a low voltage global compatible AC/DC adapter.
    • Will I need to replace the lightbulb?
      Our energy efficient LEDs are built to last, with a lifetime of 50.000 hours. We do sell spare light bulbs in our online store. Should the glass break, we also sell replacement glass.
    • What happens in case of a power shortage?
      In case of a power shortage, the piece in levitation will simply fall back to the base due to the strength of the magnets. Just place your FLYTE product back in levitation once power is restored.
    • What material is the base made out of?
      The wooden bases are crafted out of sustainably sourced, quarter-sawn wood.
    • How does levitation work?
      FLYTE products float freely in the air via magnetic levitation. Our signature FLYTE bulb is powered wirelessly via induction. Our lower voltage wireless power module is completely safe and harmless.
    • Technical breakdown
      Check the individual product pages: FLYTE lamp, LYFE planter, STORYARC